How do I return an item?

Return or exchange an item - our 100% money back guarantee

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

For your convenience, items purchased on can be returned to our local office located at:
2924 NW 109 Ave
Doral, FL 33172

Returned items should be unused and must be returned in original packaging with any enclosed documentation.

All damage and shortage claims should be made within 14 days of delivery. If damaged upon arrival, you have the right to refuse the order. Call our Customer Care Specialist at 1-305-592-3011 during business hours - Monday-Friday 8 a.m. - 5 p.m. ET to report damages and obtain a return authorization number.

A copy of the packing slip or the customer receipt must accompany all returns.

We will issue a full refund on receipt 5-7 business days of receiving the returned item at our warehouse, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Credit can be given in the form of store credit upon request.

Please note:

  1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.

  2. The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

  3. The cost of returning the item to us is your responsibility.

  4. Delivery charges are only refundable where goods are faulty and a refund is made.

NOTE: LARSEN'S FIRE EXTINGUISHER CABINETS ARE EXEMPT FROM THIS RETURN POLICY. Larsen's Fire Extinguisher Cabinets are ALL custom made to order items and are non-refundable non-returnable merchandise